Privacy Policy

Overview

This Privacy Policy explains how Red Turaco collects, uses, discloses, and protects information when you visit our websites, interact with our services, or engage with our AI automation platforms. It applies to prospective customers, business partners, and authorized end users of client deployments.

Information We Collect

• Contact details: name, business email, phone number, job title, and company information provided through forms or communications.
• Account and access data: credentials, authentication tokens, and role-based permissions for authorized users.
• Usage data: product interactions, feature usage, diagnostic logs, and performance metrics collected to operate and improve the service.
• Device and network data: IP address, browser type, device identifiers, and approximate location derived from IP.
• Customer content: information that our clients input or connect to the platform such as contact lists, message templates, call center scripts, or operational records.

How We Use Information

• Provide, maintain, and secure the services.
• Configure deployments, integrations, and automations requested by clients.
• Respond to inquiries, schedule demos, and deliver customer support.
• Monitor performance, prevent abuse, and enforce acceptable use standards.
• Conduct analytics and service improvements.
• Comply with legal obligations and protect our rights.

Legal Bases for Processing

Where applicable, we process personal data under legitimate interests in operating our business, fulfilling contracts with clients, complying with legal obligations, and with consent when required for specific activities.

How We Share Information

• Service providers: hosting, analytics, security, and communications vendors who process data on our behalf under confidentiality obligations.
• Integrations: third-party platforms (such as messaging, telephony, or accounting systems like QuickBooks) when clients enable these connections.
• Legal requirements: disclosures required by law, regulation, or to protect safety and rights.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

Customer Data Processing

When we process data on behalf of a business customer, that customer is the data controller. We act as a processor and handle the data only according to the customer's instructions and applicable agreements.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on client contracts and data type.

Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, but we continuously evaluate and improve our security controls.

International Transfers

Our services may involve processing in countries different from where you reside. We rely on appropriate legal mechanisms and safeguards to protect cross-border transfers where required.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. You may also object to certain processing or request a copy of your information. We will respond to verified requests in accordance with applicable law.

Children's Privacy

Our services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.

Contact Us

For questions or privacy requests, please reach us through the contact form on our Contact page. We will verify and respond as soon as reasonably possible.